When will my items ship?
We are on track with the Kickstarter shipping estimated dates, and will keep in touch via project updates.
If you ordered only stickers and nothing else those should ship out late October 2023.
If you ordered anything else, we estimate shipping around March-April 2024. We will be in touch via updates about how the manufacturing process is coming along and any potential delays, but are currently on track for on-time delivery.
Add-ons and pre-order store items will ship at the same time as Kickstarter rewards.
Last updated: October 06, 2023 15:47
How do I choose the add-on Items I purchased through Kickstarter? It's trying to charge me again.
When you click on your link to go to the survey, after you pick your main items, there should be a tab at the top that says ‘add-ons’ where you choose your options for add-on items you paid for through Kickstarter itself (then it will add those into your cart showing a cost but also the credit you already paid).
If you bypass that tab and go straight to the checkout store and try to add items there then you will be charged as extra items, so make sure you are adding Kickstarter add-ons you already paid for through the survey tabs before going to the full checkout shop at the end.
If you’re still having trouble then please contact us and we can help. You won’t get charged again for items you already paid for, and apologies for any confusion!
Last updated: September 14, 2023 09:57
Can I substitute out pins from the sets?
No, because of the scale of this project and wanting to be sure that every order gets out exactly right, we cannot offer substitutions on the tiers that come with established sets (such as the 5 pin sets or all pin sets).
Last updated: October 06, 2023 15:48
Will the pins come on backing cards?
No. The pins are so big the backing cards would have to be huge, basically postcard sized, and would increase the cost of production and shipping for everyone pretty prohibitively. Many people just throw backing cards away, as well, generating a lot of waste we’d like to avoid.
Last updated: September 14, 2023 09:57
What is your policy on lost/stolen/damaged packages?
You can read our full, general Ordering policies here: https://foxloft.com/store/ordering
Please understand we do everything we can to make sure your package gets to you, but once it leaves us and we have sent you the tracking information, it is out of our hands. If you are worried about potential postal issues please contact us before ordering to discuss extra insurance or having the package marked to be held at your local post office for pickup.
Shipping Insurance is available upon request (please contact us before placing your order if you would like extra insurance or special delivery instructions such as hold at post office for pickup). Purchases are not insured beyond standard default USPS coverage unless requested by buyer before purchase (there is a small additional cost for this service). Insurance is offered through the shipping company and claims must be processed through them.
Tracking / delivery confirmation of your package will be sent (please check your spam folder for an email from [email protected] if you have not received the tracking number within a few days of your order being charged/processed). We are not responsible for delivery errors on the part of USPS or the shipping company. Claims for damaged, mis-delivered, undelivered, or potentially stolen packages (with our provided proof of shipping and/or delivery through tracking/delivery confirmation) have to be made directly to your local post office or shipping center on the rare occasion that this happens.
Last updated: September 14, 2023 09:57
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.